Privacy Policy
This Privacy Policy governs the collection, use, and disclosure of personal information by Cresiano (“Cresiano,” “we,” “our,” or “us”) through our website www.cresiano.com and related digital channels (collectively, the “Site”).
Cresiano respects your privacy and is committed to protecting your personal information in accordance with applicable laws and best practices in the United Arab Emirates (UAE).
1. Information We Collect
We collect personal information that you voluntarily provide to us, including when you:
• Create an account or make a purchase on our Site
• Contact us through email or social media
• Subscribe to our newsletter or marketing communications
• Participate in events, promotions, or product surveys
The types of personal information we may collect include:
• Full name, email address, phone number, and shipping address
• Billing and payment information (for order processing)
• Order history and preferences
• Information from your interactions with us via social media or our customer support team
We may also automatically collect non-personal data, such as your browser type, IP address, and how you interact with our Site. This helps us understand trends and improve your experience.
2. Why We Collect Your Information
We use your personal information to:
• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Improve our products, services, and user experience
• Send updates, special offers, and product information (only with your consent)
• Conduct analysis to better understand customer preferences and behavior
3. Managing Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by UAE law.
You may update or correct your personal details by logging into your account or contacting our team directly.
Cresiano takes reasonable measures to protect your information from unauthorized access, alteration, or disclosure.
4. Sharing of Information
We do not sell or rent personal information to third parties.
We may share limited information with trusted partners who assist us in operating our business, such as:
• Payment processors (to securely process transactions)
• Shipping and logistics providers (to deliver your order)
• Marketing or IT service providers (for customer communications or analytics)
These third parties are required to maintain the confidentiality of your data and may only use it to perform services on our behalf.
5. Legal Disclosure
We may disclose information where required by UAE law or in response to lawful government requests. In the event of a business merger, acquisition, or sale, your data may be transferred to the acquiring entity under the same level of privacy protection.
6. Cookies & Tracking
Our Site uses cookies and similar technologies to enhance your browsing experience and understand site usage. You can manage your cookie preferences in your browser settings.
7. Links to Third-Party Sites
Our Site may include links to third-party websites. Cresiano is not responsible for the content, privacy practices, or policies of those sites. We encourage you to review their privacy statements before sharing any information.
8. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect or store any personal information from children.
9. Updates to This Policy
Cresiano reserves the right to modify or update this Privacy Policy at any time. Updates will be posted on this page, and continued use of the Site will constitute acceptance of those changes.
10. Contact Us
If you have questions, comments, or concerns about this Privacy Policy, please contact us at:
Email: support@cresiano.com
Location: Dubai, United Arab Emirates